Service Agreement & User Terms

Welcome to Fairplay Entertainment Platform. By accessing and utilizing our entertainment ecosystem, you agree to comply with and be bound by the following service agreement and user terms. Please review them thoroughly before engaging with our services.

Last Revised: November 5, 2024 | Implementation Date: November 5, 2024

📋 Agreement Overview

1. Key Definitions

In this Service Agreement, the following definitions apply:

2. Agreement Acceptance

By creating a profile, accessing our ecosystem, or utilizing any of our services, you acknowledge that you have reviewed, comprehended, and agree to be bound by this Service Agreement. If you do not agree with any provisions of these terms, you must not utilize our services.

This agreement constitutes a legally binding contract between you and Fairplay. Your continued utilization of our ecosystem signifies your ongoing acceptance of these terms and any future modifications.

We reserve the right to decline service to anyone for any reason at any time, subject to applicable laws and regulations. These terms supplement and do not replace our Privacy Statement, Responsible Entertainment Policy, and other applicable policies.

3. Participation Requirements

3.1 Age Prerequisites

You must be at least 18 years of age to utilize our ecosystem. We strictly prohibit minors from accessing or utilizing our services. By registering, you confirm that you are of legal age in your jurisdiction.

3.2 Geographic Accessibility

Our services are available to residents of India where online entertainment is legally permitted. You are responsible for ensuring that your utilization of our ecosystem complies with local laws and regulations in your jurisdiction.

3.3 Registration Process

Providing false or misleading information during registration may result in immediate profile suspension and forfeiture of credits.

4. Profile Administration

4.1 Profile Security

You are solely responsible for maintaining the confidentiality of your profile credentials. Any activity occurring under your profile is your responsibility, whether authorized or not.

4.2 Profile Information

4.3 Profile Verification

We may request additional documentation to verify your identity, age, and payment methods. Verification requirements include:

  1. Government-issued photo identification
  2. Proof of address (utility bill, bank statement, etc.)
  3. Payment method verification
  4. Additional documents as required by our compliance procedures

4.4 Profile Inactivity

Profiles inactive for 12 consecutive months may be classified as dormant. We reserve the right to charge reasonable administrative fees for maintaining dormant profiles after notifying you via registered contact methods.

5. Entertainment Standards

5.1 Experience Integrity

All entertainment on our ecosystem uses certified Random Number Generators (RNG) to ensure fair and random outcomes. We maintain strict standards for experience integrity and undergo regular audits by independent testing agencies.

5.2 Experience Guidelines

5.3 Participation Limits

We implement participation limits to promote responsible entertainment:

Any attempt to manipulate experiences, exploit technical vulnerabilities, or engage in fraudulent activity will result in immediate profile suspension and forfeiture of all credits.

6. Financial Transactions

6.1 Credit Deposits

We accept various payment methods for deposits including UPI, bank transfers, credit/debit cards, and e-wallets. All deposits are subject to the following conditions:

6.2 Credit Withdrawals

Withdrawal processing is subject to the following terms:

  1. Minimum withdrawal amount: ₹1,000
  2. Profile must be fully verified before first withdrawal
  3. Withdrawals processed to the same method used for deposits when possible
  4. Processing time: 24-72 hours for most methods
  5. We may request additional verification for large withdrawals

6.3 Transaction Processing Fees

While we strive to minimize fees, certain payment processors may charge transaction fees. Any applicable fees will be clearly displayed before transaction confirmation.

6.4 Currency Standards

All transactions are processed in Indian Rupees (INR). Foreign currency transactions may be subject to conversion fees charged by your payment provider.

Anti-money laundering regulations may require additional verification for large or frequent transactions. This process ensures ecosystem security and regulatory compliance.

7. Rewards & Incentives

7.1 Reward Policy

Rewards and incentives are offered at our discretion and subject to specific terms and conditions. General reward terms include:

7.2 Wagering Requirements

All rewards are subject to wagering requirements before withdrawal:

7.3 Incentive Abuse

We actively monitor for incentive abuse including but not limited to:

  1. Creating multiple profiles to claim rewards
  2. Colluding with other participants
  3. Using automated software or bots
  4. Irregular participation patterns designed to guarantee profits

7.4 Loyalty Ecosystem

Our VIP loyalty ecosystem rewards regular participants with exclusive benefits including cashback, personalized rewards, faster withdrawals, and dedicated support.

8. Responsible Entertainment

8.1 Our Dedication

Fairplay is committed to promoting responsible entertainment and preventing problem participation. We provide tools and resources to help participants maintain control over their entertainment activities.

8.2 Self-Management Tools

We offer various self-management mechanisms:

8.3 Warning Indicators

Be aware of potential problem participation signs:

8.4 Support Resources

If you need help with problem participation, contact:

Entertainment should be enjoyable and fun. If it stops being pleasurable, please seek help immediately. Remember: never participate with more than you can afford to lose.

9. Restricted Conduct

9.1 Fraudulent Activities

The following activities are strictly prohibited and may result in profile termination:

9.2 Technical Violations

9.3 Disruptive Behavior

We maintain a zero-tolerance policy for:

9.4 Enforcement Actions

Violation of these restrictions may result in:

  1. Warning and profile monitoring
  2. Temporary profile suspension
  3. Permanent profile closure
  4. Forfeiture of credits and winnings
  5. Legal action where applicable

10. Intellectual Assets

10.1 Our Rights

All content on our ecosystem including software, experiences, graphics, text, logos, and trademarks are owned by Fairplay or our licensors and protected by intellectual property laws.

10.2 Limited Authorization

We grant you a limited, non-exclusive, non-transferable authorization to access and utilize our ecosystem for personal entertainment purposes only. You may not:

10.3 Participant Content

By submitting content to our ecosystem (reviews, comments, etc.), you grant us a worldwide, royalty-free authorization to use, display, and distribute such content for ecosystem operation and improvement.

10.4 Copyright Compliance

We respect intellectual property rights and will respond to valid copyright takedown notices. If you believe your copyright has been infringed, please contact our legal team with detailed information.

11. Privacy & Information Security

11.1 Information Collection

We collect and process personal information necessary for ecosystem operation, including:

11.2 Information Protection

We implement industry-standard security measures to protect your personal information:

11.3 Information Sharing

We may share your information with:

For complete details on how we collect, use, and protect your information, please review our comprehensive Privacy Statement.

12. Service Limitations

12.1 Service Accessibility

While we strive for continuous availability, our services may be temporarily unavailable due to:

12.2 Disclaimer of Warranties

Our ecosystem is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

12.3 Limitation of Liability

Our liability is limited to the maximum extent permitted by law. We are not liable for:

12.4 Technical Malfunctions

In case of technical malfunctions, system errors, or communication failures:

  1. All affected participation and experiences may be voided
  2. Original stakes will be returned to participant profiles
  3. We reserve the right to investigate and take corrective action
  4. Our decision on technical issues is final

13. Profile Termination

13.1 Termination by Participant

You may close your profile at any time by:

13.2 Termination by Fairplay

We may suspend or terminate your profile for:

13.3 Effects of Termination

Upon profile termination:

  1. Access to the ecosystem will be immediately revoked
  2. Outstanding balances will be processed according to applicable terms
  3. Reward credits and loyalty points will be forfeited
  4. You remain liable for any outstanding obligations

13.4 Withdrawal of Credits

Upon legitimate profile closure, remaining credits will be returned to you via the same method used for deposits, subject to verification requirements and applicable withdrawal terms.

Profiles closed due to terms violations may result in forfeiture of credits. We reserve the right to retain credits pending investigation of suspicious activities.

14. Conflict Resolution

14.1 Participant Support

For any disputes or complaints, please contact our participant support team first:

14.2 Complaint Procedure

Our complaint resolution process includes:

  1. Initial review within 24 hours of receipt
  2. Investigation and gathering of relevant information
  3. Response with findings and proposed resolution
  4. Escalation to senior management if needed
  5. Final decision within 7-14 business days

14.3 Arbitration Process

If disputes cannot be resolved through participant support, they will be settled through binding arbitration under Indian arbitration laws. Arbitration will be conducted by a single arbitrator in Mumbai, India.

14.4 Governing Law

This agreement is governed by the laws of India. Any legal proceedings will be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

14.5 Alternative Resolution

For entertainment-related disputes, you may also contact:

15. Agreement Modifications

15.1 Modification Rights

We reserve the right to modify this service agreement at any time. Changes may be made for various reasons including:

15.2 Notification Process

Material changes to this agreement will be communicated through:

15.3 Acceptance of Changes

Continued utilization of our ecosystem after changes take effect constitutes acceptance of the modified agreement. If you disagree with changes, you must discontinue using our services.

15.4 Version Management

We maintain version history of our service agreement. Previous versions are available upon request for reference purposes.

We recommend reviewing this agreement periodically to stay informed about any updates that may affect your utilization of our ecosystem.

16. Communication Channels

For any questions, concerns, or assistance regarding this service agreement, please contact us through the following channels:

📞 Participant Support

Email: support@in-fairplay.com

Live Assistance: Available 24/7 on our ecosystem

Phone: +91-XXXX-XXXXXX (Mon-Sun, 9:00 AM - 11:00 PM IST)

Response Time: Within 24 hours for standard inquiries

Legal and Compliance

Business Information

Fairplay Entertainment Ecosystem operates under proper licensing and regulation. Our commitment to transparency means all relevant business information and licensing details are available upon request.

This service agreement represents the complete understanding between you and Fairplay regarding the utilization of our ecosystem. It supersedes all previous agreements and understandings.

Thank you for choosing Fairplay. We are committed to providing you with a safe, fair, and enjoyable entertainment experience.